DELIVERY INFORMATION

All deliveries to Cyprus have a delivery fee of €2.00 while all orders over €40.00 have no delivery charge.

Deliveries to Cyprus will normally take between 1 and 3 working days to arrive providing that all items ordered are in-stock. Orders are delivered Monday to Friday between 8:00 am – 6:00 pm.

If there is a stock availability issue we will contact you to inform you and will hold your order for up to 7 days unless you instruct us to do otherwise.

All orders are fulfilled in the order they are received.

It is critically important that the full delivery address is entered correctly including the correct postcode. Couriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct. Bio Angel Naturo cannot be held responsible for items lost where an incorrect delivery address has been provided.

Deliveries are not conducted on bank and public holidays.

CANCELLATION & RETURN INFORMATION

While using the website, before checking out, you will be able to remove some or all of the products included in your shopping basket using the delete button next to each product. Modify the quantity with the respective tab next to each product.

We can accept amendments to orders by phone or email. We require a 24 hours’ notice from the time an order is places and required that it has still not been dispatched.

Cancellation of orders are possible within 14 days from the day of receipt of the purchase, only by a written notification. The notification should include order details, and the reason of cancellation.

For any liable reason, returns are accepted only and if the products returned to us are in their original best condition, unopened seals, packaging and shrink wrap intact and have been received by us within 30 days from the day of the written notification. In such a case we issue a credit note for the price you paid for the respective invoice.